Dealer Hub & CRM
In DevelopmentOne customer record. Every department working from it.
A dealership-specific CRM built around a durable customer and vehicle history — supporting sales, BDC, delivery, service and retention without duplicating or fragmenting the record.
Core CRM capabilities
Unified customer, household, vehicle-interest and ownership history
Lead-source attribution and campaign history
Communication timeline across approved channels
Tasks, appointments, promises and overdue actions
Sales stages, outcomes, lost reasons and future-purchase timing
Consent, opt-out and contact-preference controls
Duplicate detection and controlled record merge
Database segmentation for recovery, retention, upgrade and service campaigns
Role-based visibility and cross-location rules
Import, export, integration and data-quality tools
Dealer Hub & CRM shares the same customer, vehicle, task and audit foundation as every other Indigo module — a lead worked in Managed BDC today already lives in the same record this CRM will build on, not a separate disconnected product.